Frequently Asked Questions

Most Popular

How do I create my SlotVibe account?

Simply click on the "Sign Up" button, provide all of the details required in the form (email, Password, preferred currency, etc.) An email will be sent to you where you'll need to click on the verification link, and you'll be good to go!

What to do if I have forgotten my Password?

Head straight to the "Sign Up" button and select the "Forgotten Password" link. An email will be sent to your inbox with a recovery link, which you can then use to set up a new password. Additionally, you can pop off an email to (enter email), and we will be more than happy to assist!

Can I play the casino games without spending any money?

Yes, all players are able to practice or play their favourite games without the risk of losing real money. Just click “Play for Fun” to load the game in the demo play mode.

When will my Deposit reflect in my SlotVibe account?

All Deposits into SlotVibe Casino should reflect instantly, give or take a few minutes for processing. If this isn't the case with your most recent deposit, it is most likely an error with your chosen payment processor. Please contact our service department straight away at (enter email), and they'll sort the matter out swiftly!

Are the games at SlotVibe fair?

Without a doubt! Any game provided by SoftSwiss is 100% Provably Fair, with each one containing an easy way to verify this. When you're playing a game, simply click on the 'Provability' button to access the provability widget.

When is Support available at SlotVibe?

The phenomenal SlotVibe Support Team works round-the-clock to ensure that you're never left sitting with a problem for too long. The most efficient way to contact an agent is through our Live Chat or email: support@slotvibe.com

Account

How do I create my SlotVibe account?

Simply click on the "Sign Up" button, provide all of the details required in the form (email, Password, preferred currency, etc.) An email will then be sent to your inbox, where you'll need to click on the verification link, and you'll be good to go!

What to do if I have forgotten my Password?

Head straight to the "Sign Up" button and select the "Forgotten Password" link. An email will be sent to your inbox with a recovery link, which you can then use to set up a new password. Additionally, you can pop off an email to support@slotvibe.com and we will be more than happy to assist!

Can I add another currency to my account?

Yes you can, and it's straightforward! Head to your "My Account" page, select the "Add Currency" option and click on your desired currency from the drop-down menu

Am I able to make an additional SlotVibe account?

Unfortunately, multiple accounts are not allowed at SlotVibe.

Is there an option to change my registered email address?

No it is not, as your account has been linked to your email on our system

Transactions

What currencies are accepted at SlotVibe?

SlotVibe is proud to be a multi-currency platform and accepts the following: EUR, USD, CAD, AUD, NOK, RUB, PLN, NZD, JPY, KZT, BTC, BCH, ETH, LTC, DOG, and USDT.

When will my Deposit reflect in my SlotVibe account?

All Deposits into SlotVibe Casino should reflect instantly, give or take a few minutes for processing. If this is not the case with your most recent deposit, it is most likely an error with your chosen payment processor. Please contact our service department straight away at support@slotvibe.com, and they'll sort the matter out swiftly!

What are the minimums and maximums?

Information about payment limits can be found on our ‘Payments’ page

How long will it take for my withdrawal to reflect?

Our aim is to process all withdrawals immediately. However, in the unlikely event we may also be required to ask for additional verification information or a change of payment method.

Bonuses

What is a Bonus?

Bonuses are the specified funds that will be added to your account once specific requirements have been met, such as making a first deposit. Funds awarded from bonuses cannot be withdrawn until the wagering requirements have been met. Please visit the "Bonus terms" section within our Terms and Conditions for further information.

How can I claim my Welcome Package?

You will need to make the specified minimum deposit of at least €20. Once this payment has been processed, the bonus funds will automatically appear in your account.

Is there a wagering requirement for the bonuses?

Information about wagering requirements can be found on our ‘Bonus Terms and Conditions’ page

The SlotVibe Casino

Am I able to enjoy all of the games in any currency?

The games in our library are available in the majority of fiat currencies; however some of the providers may not accept cryptocurrencies.

Are the games at SlotVibe fair?

Without a doubt! Any game provided by SoftSwiss is 100% Provably Fair, with each one containing an easy way to verify this. When you're playing a game, simply click on the 'Provability' button to access the provability widget.

Is playing for free available at SlotVibe?

A huevo! SlotVibe offers you the option of taking a few "practice rounds" to familiarize yourself with each new game that you try.

My game is not loading, what do I do?

Usually when a game freezes, you'll still be able to pick up where you left off once you reopen the game. If that option is not available, the round will simply continue to play out whether you've lost connection or your computer has frozen, so rest assured your winnings will still reflect in your account! To get back into your game, refreshing the site usually does the trick, and if this still doesn't work, you'll need to clear all of your cookies and cache in your browser. If all of this still does not solve the issue, please reach out to a Support Agent through the live chat on contact us at (insert email)

Security

Is my personal data safe at SlotVibe?

Your privacy is our top priority! Every detail supplied to our website is 100% protected. We make use of industry-standard encryption technologies to protect your data entirely. In other words, you're able to play at SlotVibe stress-free!

Does SlotVibe carry out any KYC procedures?

Yes, we are regulated by the Curacao Gaming Authority and may be required to collect additional supporting documentation to create a regulated and safe environment.

Is it possible for my documents to be rejected?

Yes, it is possible. SlotVibe has to be in accordance with the regulations stated in our licensing agreement with Curacao. If it is ever needed, we will simply reach out to you and request more or alternative document copies so that we are able to stay within the law.

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